Welcome to Fermina! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before accessing or making a purchase from our site.

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1. General Information

Fermina operates in Kuwait, Saudi Arabia, and the United Arab Emirates. By using our website, you confirm that you are at least 18 years old or have parental permission to make a purchase. Our official contact email is contact@ferminastore.com.

2. Orders and Payment

• All prices on our website are listed in the local currency of the country where the purchase is made.
• We accept various payment methods, including credit/debit cards and other secure payment gateways.
• Orders are confirmed only after payment is received. Fermina reserves the right to cancel any orders due to pricing errors, stock unavailability, or suspected fraudulent activity.

3. Shipping and Delivery

• We offer shipping to Kuwait, Saudi Arabia, and the United Arab Emirates.
• Delivery times may vary depending on the location and courier service.
• While we strive to ensure timely delivery, Fermina is not responsible for delays caused by customs, holidays, or unforeseen circumstances.
• Customers will receive a tracking number once the order is dispatched.

4. Returns and Exchanges

• Fermina accepts returns or exchanges within [X] days of delivery, provided that the item is unused, in its original packaging, and accompanied by proof of purchase.
• Customized, personalized, or final-sale items are non-returnable.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• Upon approval, a refund will be issued to the original payment method.

5. Product Care and Warranty

• Jewelry should be handled with care to ensure longevity. Avoid exposure to water, chemicals, and extreme temperatures.
• Fermina does not cover damage caused by misuse, accidents, or unauthorized repairs.
• Warranty details, if applicable, will be provided with the product.

6. Privacy and Data Protection

We take your privacy seriously and are committed to protecting your personal data. We do not share your personal information with third parties except when necessary to complete your order or as required by law. For more information, please refer to our Privacy Policy.

7. Intellectual Property

All content, including images, logos, product designs, and text, is the property of Fermina and is protected by intellectual property laws. You may not use, copy, or reproduce any content from the website without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Fermina is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the total amount paid for the product that caused the issue.

9. Changes to Terms

Fermina reserves the right to update or modify these Terms and Conditions at any time. All changes will be posted on our website, and your continued use of the site after such changes will constitute your acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by the laws of Kuwait, Saudi Arabia, and the United Arab Emirates. Any legal action or dispute arising from these terms will be subject to the jurisdiction of the courts in these regions.

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If you have any questions regarding these Terms and Conditions, please contact us at contact@ferminastore.com.